Imagis Service Guarantee

Guaranteed Response

We understand the crucial role timely support plays in your operations. We pledge a response to all support requests in accordance with our service level agreement. Should we not meet this SLA, you will receive a credit as per our pre-defined compensation structure.

Commitment to Resolution

We don't just respond swiftly; we engage actively. Our dedicated team remains at your service, ensuring that issues are addressed promptly.

Termination Rights

Your satisfaction is our priority. If at any juncture you feel we're falling short, you hold the right to terminate our services at any time at no additional cost. We simply ask for an opportunity to make things right and a 90-day notice for a smooth transition.

Happy Clients Only

Our mission goes beyond transactions; we're in the business of forging enduring long-term relationships. With Imagis, expect nothing less than complete satisfaction.

Upholding Standards

If our fixed-fee service deliverables do not meet the mutually agreed-upon standards, rest assured, we'll make it right, at no additional cost to you.

Complete Transparency

With Imagis, what you see is what you get. We pride ourselves on our transparency, ensuring no hidden fees or unexpected charges.

Guardians of Your Data

At Imagis, we believe that your data is sacred. We extend the same level of commitment to protecting your data as we do our own. While we apply rigorous measures to ensure data security, it is essential to note that while we pledge an unwavering commitment to data protection, compensation for cyber incidents or breaches is subject to your own cyber liability coverage.

Never Holding Data Hostage

Your trust is paramount to us. In the event of termination or any contractual dispute, we commit to the highest ethical standards by ensuring we will never hold your data hostage. Your data belongs to you, and any attempts to leverage it against you would betray our core principles.

Accessibility & Transparency

Recognizing your rightful ownership and control over your data, you may request documentation and credentials related to your environment at any point in time. We strive to maintain transparency, ensuring you have uninterrupted access to what's rightfully yours.

Our Expertise, Your Assurance

At Imagis, we pledge to offer only the services we are 100% confident in providing. We understand that our range of services may occasionally require the specialized skills or tools of a third party.

Maintaining Accountability

Even when utilizing a third-party provider to deliver our services, we retain accountability for their service performance. However, it's essential to understand that this accountability pertains to the service quality and delivery. Aspects specific to the third-party's terms and conditions, such as pricing, security, and data privacy, are beyond our direct control.

Direct Vendor Connections

In instances where we don't handle billing on behalf of a third-party vendor, we won't leave you in the lurch. Instead, we will provide expert recommendations and facilitate a direct connection between you and the third party. While you'll contract directly with them, we continue to stand by you. Think of Imagis as a steadfast advocate, ensuring your needs and concerns are addressed even when the services are provided by another vendor.